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REFUND POLICY

Cybroid Technologies (U) Ltd

Last Updated: 15/11/2024

1. OVERVIEW

At Cybroid Technologies (U) Ltd, we strive to ensure complete customer satisfaction with our products and services. This refund policy outlines the terms and conditions under which we process refund requests.

2. REFUND ELIGIBILITY

2.1 30-Day Money-Back Guarantee

  • Customers are eligible for a refund within 30 days from the date of purchase
  • The 30-day period begins from the date of initial payment
  • This guarantee applies to all our services and subscriptions

2.2 One-Month Subscription Refunds

  • For one-month subscriptions, a processing fee of 15% will be deducted from the refund amount
  • The refund request must be submitted within the first 15 days of the subscription period

3. REFUND PROCESS

3.1 How to Request a Refund

  • Submit a refund request through our customer portal at https://cybroid.com
  • Email our support team at info@cybroid.com
  • Include your order number and reason for the refund
  • Provide any relevant documentation or evidence if applicable

3.2 Processing Time

  • Refund requests are processed within 5-7 business days
  • Credit card refunds may take an additional 3-5 business days to appear in your account
  • Bank transfers may take 7-10 business days

4. NON-REFUNDABLE ITEMS

The following are not eligible for refunds:

  • Custom development services once work has commenced
  • Setup fees and installation charges
  • Services used for more than 30 days
  • Services where terms of service have been violated

5. PARTIAL REFUNDS

Partial refunds may be issued in the following cases:

  • Pro-rated refunds for unused service period
  • Services partially delivered or incomplete
  • Technical issues affecting service delivery

6. REFUND CALCULATION

6.1 Standard Refunds

  • Full refund minus processing fees (if applicable)
  • Pro-rated refund based on usage period

6.2 One-Month Subscription Refund Calculation

Original Payment - 15% Processing Fee = Refund Amount

7. CANCELLATION OF RECURRING SUBSCRIPTIONS

  • Customers can cancel recurring subscriptions at any time
  • No refund for the current billing period
  • Cancellation will prevent future billing cycles

8. EXCEPTIONAL CIRCUMSTANCES

We may consider refunds outside of this policy in exceptional circumstances:

  • Technical failures on our part
  • Service unavailability
  • Other circumstances as determined by management

9. RIGHT TO MODIFY

Cybroid Technologies (U) Ltd reserves the right to:

  • Modify this refund policy at any time
  • Make final decisions on refund requests
  • Request additional information before processing refunds

10. CONTACT INFORMATION

For refund-related queries:

This refund policy does not affect your statutory rights. All refunds will be processed in accordance with applicable laws and regulations.

Note: This policy is subject to change without notice. Please refer to our website for the most current version of this policy.

For any questions or clarifications about our refund policy, please contact our customer support team.

Cybroid Technologies (U) Ltd